Enrollment, Sign-up and Sign-in
I just made a new parent or teacher account. How do I sign in to check progress?
Using our website, click on "Sign In" in the upper right corner of the page.
Click on the blue tab that says "Parents and Teachers" and fill in your information.
Here is a direct link to the signin page.
If you are using the mobile app, start on the main page and tap the middle sticky note for parent or teacher sign in.
One of my children is using XtraMath through school. Can my other children use it too?
Sure! Sign in to your parent account that was created as a result of enrolling your first child.
Then click the "Add child" tab to create student accounts for your other children.
How do I handle a student that lives in two households?
Copy the student's parent flyer (or print another one) and send it home to the second household.
Both parents can go through the enrollment process and will be linked to the same student account.
The student can use either parent's email address to sign in, and will use the same PIN number.
I've lost my child's PIN number. How can I retrieve it?
Sign in to your parent account and click on your child's name.
The PIN number is shown at the top of the student report.
Your child can sign in with the e-mail address used for your parent account,
their name exactly as shown in the parent account, and their PIN number.
I am a homeschooling parent. Should I create a parent account or a teacher account?
Teacher accounts are good for tracking the progress of many students, possibly in multiple classes.
Unless you have twenty-five kids a parent account is the right way to go.
There is no difference in performance reports between parent and teacher accounts.
I'm a teacher using XtraMath at school. Can I also use XtraMath with my own children at home?
Sign in to your teacher account and click on "Account" at the top of the page.
Click the checkbox under "Account type" to convert your account to a dual parent/teacher account, then click "Submit."
This will add a "My Kids" class to your account that you can use for your own children.
From the "My Kids" class, click "Add children" to create accounts for your children.
My child used XtraMath last year. How do I set them up this year?
The process is the same every year.
Your child's new teacher should print parent flyers for their new class and send them home.
When you follow the directions on flyer it will link your child's existing account with their new class.
Your child will get a new PIN number but all of their past progress is preserved.
How do I change the email address associated with my XtraMath account?
Sign in to your parent or teacher account and click on "Account" at the top of the page.
Enter your new email, click "Submit," and confirm the change by entering your password.
How do I convert my parent account into a teacher account so I can use XtraMath with my class at school?
Sign in to your parent account and click on "Account" at the top of the page.
Click the checkbox under "Account type" to convert your account to a dual parent/teacher account, then click "Submit."
Enter your password to confirm this change.
Be sure to then update the new "Addressed by students as" field.
Your child's report is kept separate from your class under the "My Kids" tab.
How do I remove another teacher's name from the classroom sign-in page?
Click "Edit" and then click the red "X" button to the right of the teacher's name.
Click "Submit" (or "Done" in the app).
You will need to enter your email and password to confirm the removal (this prevents students from removing teacher's names).
What do the icons on the classroom sign-in page mean?
An orange clock next to a student's name means the student has been marked as busy and will be called later for a turn.
A red dash means the student has been marked as absent and will not be called for a turn on XtraMath.
A gray arrow means the student has an incomplete session for today.
The student needs to sign in again to complete their session.
A green checkmark means the student has finished their session for the day.
A green star on a gray background means the student has completed all operations in their assigned program.
See the related questions about
students being done
changing student operations
in the Student Activities section.
We reside outside of the US. What grade level should I choose for my child?
You can use this as an approximation for choosing a US grade level.
You can change your child's grade level or math program at any time by accessing their student report.
Kindergarten = 5-6 years old
First grade = 6-7 years old
Second grade = 7-8 years old
Third grade = 8-9 years old
Fourth grade = 9-10 years old
Can I change the operation that my student is working on?
If your child is using XtraMath at school, please check with the teacher before making any changes.
We recommend students master the operations in their natural order.
Students cannot, for example, quickly calculate the answer to a multiplication question
without having addition facts mastered.
Also, it is important that students not practice facts until they have a good conceptual understanding of the operation.
With those caveats in mind, a parent or teacher can change the operations assigned to a student.
To do so, sign in to a parent or teacher account.
On the student's report click "Change program" in the left column.
Teachers can also change the program for multiple students at once.
Click "Change programs" on the class report.
Can students do XtraMath more than once per day?
Students can sign in to XtraMath multiple times per day, however once per day is the recommended amount.
Additional sessions have diminishing educational value and they decrease students' enthusiasm for the program.
Once per day as regularly as possible is the key to making good progress.
XtraMath goes too fast for my child. Can you slow it down?
XtraMath is designed to measure what basic math facts students can recall
, not what they can calculate.
Three seconds is a carefully selected compromise that is long enough that a relatively slow typist can enter a recalled answer, and short enough so that most finger-counted responses are not erroneously considered fluent.
If you increase the interval then you are no longer measuring fluency.
Most students get pretty good at typing numbers after only a few sessions of XtraMath.
If you're concerned that typing speed is a problem then you could have your child practice number typing prior to using XtraMath.
A web search will turn up many number typing games
For students with fine-motor difficulties it is okay for an adult to type in numbers on behalf of the child.
For maximum effectiveness, XtraMath adjusts to each student and has them practice near the limit of their abilities.
This might be uncomfortable for some students.
If students do not get the correct answer within the three second threshold they should not perceive it as a personal failure, but as a normal challenge of the XtraMath "game".
Why do you show answers to the student? Can I turn that off?
XtraMath works like intelligent flash cards.
By showing an answer, and then asking the same problem after a short interval, it encourages students to recall answers rather than calculate them.
This is the purpose of XtraMath, and is why you cannot turn off this feature.
XtraMath says my student is "done". Can they continue to use XtraMath?
If a student is in third grade or below then you could assign them an operation above their grade level.
Ensure the student has a good conceptual understanding of the operation before having them practice it.
For students that have completed all four operations you can assign them an advanced program.
In the advanced programs students are given a shorter amount of time to answer questions.
See the instructions in this section on how to change the operation that a student is working on.
What operations will my student practice?
By default, kindergarten and first grade students get addition only.
Second graders also get subtraction.
Third graders also get multiplication.
Fourth graders and above get division, too.
See the instructions in this section on how to change the operation that a student is working on.
My child is struggling with XtraMath. What should I do?
Here is what we recommend you tell your child if they are struggling with XtraMath:
XtraMath takes only a few minutes each day, but it requires your undivided attention during that time.
Stay focused on the problems and do your best every time.
Do not feel hurried by the clock.
Accuracy is more important than speed, but once you have the answer you should type it in promptly.
Do not worry about the occasional typo or mistake.
You will have many more chances to answer that same problem in the future.
Do not guess.
Try to remember the answer first, and if you cannot remember it then calculate it.
When you get a problem wrong and are shown the correct answer, take a second to repeat the problem and answer to yourself.
This will help you remember it in the future.
Never enter wrong answers on purpose.
If you do, your score will drop significantly and it will take you several sessions to prove what you already know and get back to where you should be.
- It can take two months or more of regular practice to master an operation, so be patient and be persistent.
- Do XtraMath as regularly as possible while following this advice and you will make good progress.
We have endeavored to make XtraMath work well for as many students as possible.
However, it may not be the right solution for your child.
If your child continues to struggle with XtraMath please consult your child's teacher for effective alternatives.
My child is distracted by the teacher during "Race the Teacher". Can I remove these images?
There is a button in the lower left corner of the practice activity that will turn off the teacher images (or turn them back on).
Whether these images are shown is a persistent setting that is remembered for each student, regardless of device being used.
What if a student has to leave in the middle of doing XtraMath?
XtraMath takes only a few minutes, and it is best if the student can complete the activities in one sitting.
Students should not start XtraMath if they have less than about ten minutes to spend on the activities.
If a student is doing XtraMath on our website and needs to leave in the middle of a session,
they can click on the XtraMath logo to sign out.
On a mobile device, simply pause and resume XtraMath twice in succession.
To pause, press the device's Home button, and to resume tap the XtraMath icon on the home screen.
The first time you resume you will go back to where you left off.
This allows students that accidentally press the home button to resume their session.
The second time you pause and resume, it will exit the student activity and return to the XtraMath app's home screen.
XtraMath sessions are divided into two-minute activities.
If the student signs out in the middle of an activity, they will have to repeat that activity.
If the student finishes their current activity and sees the introduction for the next activity before signing out,
then they will not have to repeat anything.
Will XtraMath work for my child with special needs?
We have not (yet) put any accommodation in XtraMath for students with special needs.
There are some special ed. teachers using XtraMath with their students.
Because needs and circumstances vary considerably we cannot make a recommendation one way or the other.
If you have specific suggestions on how XtraMath could be modified to work better for students with special needs, please let us know.
For students that find it difficult to type numbers, it is perfectly acceptable to have the child say the answers and a parent or sibling type them in.
Why isn't the teacher talking anymore?
During the first few sessions the teacher explains to the student how the program works.
Once the student is familiar with XtraMath, there is little else to explain, so the teacher appears a still picture.
Isn't dividing zero by a number undefined?
You can't divide a number by zero but you can divide zero by a number that is not zero.
Using a sharing example, a dozen donuts divided among four people is three donuts per person, 12 ÷ 4 = 3.
Zero donuts divided among four people is zero donuts per person, 0 ÷ 4 = 0 – an unhappy but well-defined situation.
A dozen donuts divided by zero people, 12 ÷ 0, doesn't make sense and is undefined.
In division XtraMath has zero as a dividend, 0 ÷ n, but never has zero as a divisor, n ÷ 0.
Why is XtraMath displaying an inappropriate or offensive message to my student?
It is not.
We guarantee that XtraMath never says, “Big Loser” or “You Suck” or worse to a student.
So, how can this happen?
Well, a user can change the text that appears on any web page using the browser's developer tools.
The changes only appear on the user's own computer and will disappear if the page is refreshed.
There are numerous YouTube videos that explain how this prank is done.
This can be done to just about any website and there isn't any practical method to prevent it.
Is it possible to have my student practice a mixture of different operations — like addition and subtraction — in the same activity?
Mixing operations introduces artificial errors — applying the wrong operation — that interfere with accurate measurement of true fluency for individual operations. For that reason we do not have any activities that mix operations.
Parent and Teacher Reports
What do the colored shapes on the reports mean?
Click on any “?” button to pop up a key that explains the colors.
A green circle means the student got less than 10% wrong.
A yellow square means between 10% and 25% wrong,
and a red octagon means over 25% wrong.
A gray hexagon indicates an incomplete XtraMath session.
Students that regularly get over 25% wrong should be encouraged not to guess at answers.
If they cannot confidently remember the answer they should do their best to calculate or count the answer.
What do the icons in the left column of the class report mean?
These icons mean the same thing as the
classroom sign-in icons
described in the Sign-In section with one minor difference.
For privacy, all checkmarks are green on the classroom sign-in screen.
On the class reports the checkmarks may also be colored yellow or red depending on student performance.
These match the colors in the usage columns of the class report and are explained in the question about
in this section.
What is the mastery score shown on the reports?
The mastery score should be interpreted as "percent complete" for an operation.
It is a weighted percentage of facts that the student is answering correctly in under 3 seconds.
Easy facts such as +0, +1, ×0, ×1 count as a bit less than one.
More difficult facts count as more than one.
What does the mastery matrix mean on the student reports?
The mastery matrix color-codes every fact of an operation.
A green square means the student is answering that fact reliably in under three seconds.
A yellow square means the student is answering the question correctly in three to ten seconds.
A gray square means the student is answering that question incorrectly
or is taking too long to answer that question.
A white square means the student has not started practicing that fact.
To see the specific question each cell refers to place the mouse cursor over the cell
and a tooltip will pop up identifying the specific fact.
What does the progress graph mean on the student reports?
The progress graph shows how the mastery score is changing over time.
The color of the dot indicates how well the student did on the quiz that day.
A green dot means less than 10% wrong.
A yellow dot indicates 10-25% wrong.
A red dot indicates over 25% wrong.
How does my child earn a score of 100?
In order for a child to get a mastery score of 100, students need to answer every question correctly
two out of the last three attempts cumulatively over several recent sessions.
Only questions on the quiz, which is the first two-minute activity of each day, count for this.
The practices, which are repetitive, do not count toward the mastery score.
What do the yellow smiley, green checkmark, blue hourglass and red X icons mean?
Click on the colored shapes on the student report calendar or the class report usage column
to see detailed information about the questions answered by the student on that day.
A yellow smiley face means the question was answered correctly within 3 seconds.
A green checkmark means the question was answered correctly within 10 seconds.
A blue hourglass means the question was not answered within 10 seconds.
A red X means the question was answered incorrectly.
My student's score is stuck in the 90s. How can they finish the operation and move on?
This typically happens when students have an error rate that is too high.
This can be confirmed by looking for yellow or red icons on the reports.
A yellow square indicates a student is getting more than 10% of the answers wrong.
A red octagon indicates the student is getting more than 25% of the answers wrong.
Students that are regularly getting yellow and red icons should be reminded to type in answers as quickly as possible
but not so quickly that they make mistakes.
Also, they should not guess answers and never enter incorrect answers on purpose.
If teachers or parents feel that the child's frustration is to the point of being counterproductive,
they can manually reassign the student to another operation as described elsewhere in this FAQ.
How do I transfer students' accounts from last year into my new class this year?
Just follow the checklist for your new class,
adding all students as new,
and sending home parent flyers.
When parents follow the instructions, their children's previous accounts will be merged into your new class.
XtraMath is designed to make it as easy as possible for teachers –
this process prevents you from having to collect and enter XtraMath account information from your students.
The only exception is if you are keeping the same class from one year to the next.
In that case you can simply extend the expiration date of the class by a year.
To change the expiration date, click "Edit class info" in the left column of the class report.
If your class has already expired and no longer appears in your teacher account, contact us and we will restore the archived class.
How do I delete a student from my class?
From the class report, click on the student's name to see the student report, then click "Remove student" in the left column.
How do I set up XtraMath to work in a computer lab?
On the website, sign in to your teacher account and click "Class checklist" in the left column.
Click "Prepare classroom computers" to watch a video on how to set up shared classroom computers or other devices.
Here is a direct link to the setup video.
Basically you authorize a computer or device to show your classroom, and then XtraMath facilitates students' math practice.
How do I add a new student to an existing class?
Sign in to your teacher account and go to the correct class.
From the class report page, click "Add students" in the left column.
How do I transfer a student from one class to another?
Only transfer students that are switching classes in the middle of the school year
or that were inadvertently added to the wrong class.
For "transferring" students' accounts from last year's class to this year's class see the related question above.
This two-step procedure assumes that the classes belong to different teachers.
To transfer students between classes in a single teacher account just use the same teacher account for both steps.
First, the receiving teacher can add the student by clicking "Add students" in the left column of the class report.
In the add students box, pick the "Transfer student" option and enter the student's name, PIN and email address of the originating teacher.
Second, the originating teacher can delete the student from their class.
Click on the student's name in the class report to view the student report,
then click "Remove student" in the left column of the student report.
How can I share my class with another teacher?
In your teacher account click on "Share this class" on the left side of the screen.
You will then be able to enter in the email address of another teacher that has an XtraMath account.
We will send them an email containing a link that they can use to add this class to their account.
If you want to share only one or a few students, see the question immediately below.
How can I share an individual student with another teacher?
A single student can be shared between teachers.
The second teacher can add the students needed by signing in to their teacher account and then clicking "add student".
In the "Add student" dialog, select "Transfer student" and enter in the student's name, PIN and email address of the teacher who is already linked.
It will not remove the student account from the original teacher.
If you want to share an entire class with another teacher, see the question immediately above.
How can I import a large number of student or teacher accounts into XtraMath?
We are happy to do that for you.
We will ask you to prepare a spreadsheet with the necessary information.
XtraMath on Tablets and Phones
I thought XtraMath was free. Why are you charging for the apps?
For the first few years of our existence we relied solely on donations from parents and teachers.
However, the donations were never sufficient to cover the costs of operating and improving XtraMath.
Usage of our program has grown dramatically, and operating on donations alone became unsustainable.
Most online educational programs either display advertising or charge a subscription.
We are firmly committed to not showing ads to children.
By charging a small amount for our mobile app we can keep our website free of charge and free of advertising.
What is the difference between the free XtraMath website and the paid XtraMath app?
We do not want kids whose families cannot afford smartphones or whose schools cannot afford tablets to have an inferior educational opportunity.
Therefore, the essentials of the program function in the same way on the website as in the mobile app.
However, the app does provide a better experience while using a mobile device.
The app can be launched directly from a home screen,
there is no browser UI taking up space on the screen,
and all screens and activities have been formatted specifically for the smaller screen size.
Given the modest price we feel that the apps provide good value.
Is there an educational discount for the apps?
We participate in the Apple Volume Purchase Program
, which gives a discount for volume purchases.
Apple sets the terms of the discount and we do not have any control other than opting in.
Unfortunately, Google's app store for Android devices, Google Play, doesn't have a similar program.
Which Apple iPad, iPhone, and iPod Touch devices are supported?
Our Apple mobile app requires iOS 7 or later.
Devices that can run iOS 7 include iPad 2 and later, iPhone 4 and later, and iPod Touch 5 and later.
Which Android tablets and phones are supported?
Our Android mobile app requires Android version 4 or later.
The app may be sluggish on some of the oldest devices that can run Android 4.
Which Amazon Fire tablets are supported?
The XtraMath app in the Amazon Appstore works on all Amazon Fire tablets except the original tablet from 2011.
What about apps for other devices (Microsoft, etc.)?
At this point we are not planning to release an XtraMath app for any other platforms.
if you want XtraMath for another device.
If enough people ask then we will do it!
Basically, we keep your information private, only use your email address to send you information related to XtraMath, and you can opt out of these emails at any time.
Do you sell or share student, parent or teacher information with third parties?
parent, teacher and child personal information is never shared, sold or provided to third parties, except that information may be provided to trusted third parties who assist in operating our website to the extent necessary for them to provide those services.
We may share anonymized student performance data with academic researchers for the sole purpose of evaluating the efficacy of our program.
What information do you collect from teachers, parents, and students? How long do you keep it?
We collect only the minimum amount of information required to operate our program.
For detailed information about what information we collect, and how long we keep it, see our
Data Retention Policy
Does XtraMath comply with U.S. federal and state child protection and student privacy laws?
If I use XtraMath am I complying with U.S. federal and state child protection and student privacy laws?
Has XtraMath signed the Student Privacy Pledge?
Can XtraMath sign this contract that my district requires from vendors?
No, and we believe such contracts are not necessary for teachers, schools, and districts to use XtraMath in full compliance with federal and state student privacy laws.
See the contracts section of our
XtraMath and Student Data Privacy